Patient Policies

Things you should know before scheduling an appointment

Age and location: We provide treatment to clients aged 6 and older for medication management and 18 and older for therapy. Both services are offered for clients in the state of Colorado.
Crisis Management: Please be aware that we do not provide crisis management services. In case of an emergency or a life-threatening situation, whether during our regular business hours or outside of them, please dial 911 immediately or visit the nearest emergency department.

Appointments

We kindly request a minimum of 24-hour notice for appointment cancellations or rescheduling. This allows us to allocate the appointment to someone on our waitlist, ensuring efficient care for all.
Cancellation or No-Show Fee: Patients who cancel an appointment or fail to attend with less than 24 hours notice are subject to a $100/$150 cancellation or no-show fee. Please be aware that you hold financial responsibility for appointments not rescheduled or canceled with appropriate advance notice. $100 Cancellation fee for established patients or $150 for new patients.
Late Arrival Policy: Arriving late (more than 10 minutes) for an appointment may lead to cancellation or rescheduling.
Emergency Circumstances: If emergencies necessitate changes to your appointment, please contact our office promptly. We’ll strive to accommodate your needs, although immediate rescheduling of missed appointments cannot be guaranteed.
Missed Appointments: Repeated instances of missed appointments without prior notification may result in your discharge from our practice. This decision aims to ensure that we can offer care to all patients effectively.

FMLA and Disability

Psychiatric Evaluations for Employment an Disability: please note that we do not provide one-time psychiatric evaluations for proposes such as employment, medical clearance, disability claims, or legal matters. However, for established clients, we will consider such evaluations on a case-by-case basis. If you require our provider’s assistance in filling out STD/FMLA forms, please schedule an appointment to discuss this matter.

Fees for Form Submission and Record Reviews: Any form submissions, medical record reviews, or interactions with external agencies that necessitate significant attention outside of your scheduled appointment times will incur a fee of $50. This fee must be paid prior to the submission of forms or reviews. It’s important to note that this fee does not cover activities like direct interactions with rother providers involved in your are, routine tasks such as medication refills, authorization requests, or returning patient phone calls.

Prescriptions and Refills

Our medication policy is designed with your health and safety as our utmost priority. We aim to provide you with the highest standard of care in managing your medications effectively.
Medication Management During Office Visits: To ensure the best possible care, we kindly request that requests for medication changes and prescription refills be handled during your scheduled office visits. Please make it a practice to bring your current medication list to each appointment. Typically, our provider will prescribe medications to cover your needs until your next scheduled visit. We strongly recommend scheduling your follow-up appointment before leaving your current visit to prevent any interruptions in your medication regimen.
Bridge Refills in Valid Cancellation Cases: In exceptional circumstances where you must cancel a scheduled appointment for a valid reason, our provider may offer a bridge refill as a one-time courtesy. While this may seem less convenient, our primary goal is to manage your medications optimally during office visits. This approach ensures that you receive the correct medication sat the appropriate dosage to maintain your health.
Frequency of Visits: The frequency of your visits will determined collaboratively you and your provider. It depends on factors such as the severity and complexity of your situation, current symptoms, the types of medications prescribed, and the availability of additional support from sources like family, friends, or therapists. Visits may range from monthly or more frequently initially, until you achieve stability and improved well-being, to quarterly visits once all necessary reports and assessments are up-to-date. In line with widely accepted community care standards, clients receiving psychotropic mediations must be evaluated by a medical professional at least once every 90 days to continue their medication regimen. Failure to attend an evaluation within this timeframe may require a follow-up visit to assess medication needs.
Managing Medication Supply: We strongly encourage you to keep track of your medication supply to avoid running out. We do not have the capacity to address emergent medication needs, so planning ahead is essential.
Requesting Medication Refills: When requesting medication refills, please ensure you have at least a three-day supply of medication on hand to prevent any disruptions. It’s advisable to check with your pharmacy first, as many refills can be authorized with a simple request to your pharmacist.

*If you have any questions or require further clarification regarding our office policies, please don’t hesitate to contact us. Your understanding and compliance with these guidelines are pivotal in maintaining your health and safety.